The Network Clinic, a GP surgery site shared by practices in the Loughton, Buckhurst Hill, and Chigwell area, embarked on an NHS telephony project. Their objectives included implementing a new hosted telephone system that would be future-proofed, especially during the Covid pandemic.
The doctors and staff are proud to offer the highest standard of patient-centred healthcare.
• Provide a new hosted telephone system that would be futured proofed.
• Provide a hosted Telephone system in Covid quickly and effictently.
• Provide a system that will allow the practice to manage inbound calls from patients more effectively
• Reduce patient wait times and complaints. Calls In Queue And Estimated Wait Times
• Provide live and historical call statistics, allowing the practice to monitor and react accordingly to peaks and
troughs in patient calls
• Deliver a resilient and stable platform
The Network Clinic wanted to a system installed during Covid19 that would future proof the surgery. This system needed to be succeeded by a modern, future proofed and application rich solution that would be easy to administer and use on a day-to-day basis.
The new system would need the capability to support all twenty-five existing users and provide an upgrade path to further expand (should it be required in the future).
The surgery’s main requirements were to exceed their patients’ expectations with shorter queue times and to provide a more informative service to both patients (in terms of queue position) and staff (in terms of how many callers were waiting to be dealt with).
The Network Clinic recently as of 2024 installed our call centre solution and reporting software.
